Shipping policy

The Dwood Studios shipping policy is simple.  Items are shipped usually within 2 days of purchase, but due to scheduling and other factors there are rare times it may be pushed out up to 5 days.  Most packages arrive to the customer within 2 days of shipment but due to size, weight, and location these have been seen to take up to 4 days.  In rare occasions outside of our control due to weather or holiday schedules this could take up to 7-10 days.  We make every effort to get the item to the customer as quickly as possible. 

   If your box and/or item comes damaged due to shipment, the item will be replaced free of charge with free shipping under the following conditions.  The customer must submit to us by email at david@dwood.net , pictures showing the damage, and hold onto the box and damaged item.  In some instances the USPS insurance requires the item to be examined before they will honor insurance claims, at which time it will be the customers responsibility to take the item to the USPS office and have it inspected and ensure that the following instructions followed by the postal worker.  These instructions should be given to the worker to ensure it complies with the insurance claims rules.  Failure to do so may cause the replacement items to be denied by Dwood Studios. 

  1. Complete PS Form 2856 in MyPO (see instructions below)
and go to forms in on blue pages and print and fill out the PS FORM 3831. Give
this to the customer.

NOTE: PS Form 2856 is NOT filled out in front of the customer and a copy is NOT given to the customer.2. Retain the article,
unless the customer is getting a repaid estimate and plans to get it fixed. To access PS Form 2856 in MyPO, you will need to log into MyPO first.

1. In the Tasks section, select Fill Form button.
2. In the dropdown box, select PS Form 2856 and continue with completing the form.
3. You can save and retrieve at a later date, reset the form, cancel, or submit.
4. When the form has been completed and is ready for submission, select the submit button.65. Print, round stamp, sign the copy, and retain in your office files.